UMSU Complaints Portal

If you are in immediate danger, contact Victoria Police on 000 and University Security on 834 46666.

We may not be able to resolve some enquiries. In these cases, we will do our best to find the information for you or refer you to the agency that can help.

Complaints about the University of Melbourne

UMSU cannot resolve complaints about the University of melbourne or its employees, for information on lodging a complaint with the University of Melbourne, please refer to this website - https://students.unimelb.edu.au/student-life/policy-and-conduct/student-complaints-and-grievances

UMSU privacy and collection notice

We will keep a record of all feedback and complaints received and internal reviews undertaken. All personal information for the purpose of managing a complaint or conducting an investigation will be collected in accordance with the Privacy and Data Protection Act 2014 and our Privacy policy.

Do you want to give your name or contact details?

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If you do not give your name and contact details, we will not be able to respond to you, however we may still be able to investigate your complaint, depending on the information provided.

First Name *

Last Name *

Email Address *

If you would like us to call you, please tell us your phone number

I am a *

Who is your complaint about?

What is your complaint about?

Please tell us your complaint. Provide as much detail as possible, including times and dates and places if you can. The more information we have, the sooner we can start to resolve the issue. *

What outcome are you seeking, and what would resolve your matter? For example, an explanation, an apology, access to services, financial compensation, change in policy etc.

Attach any supporting documents:

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I am human *